Are ICTs at the service of democracy?

Going to Digital simplifies tasks and is reducing staffing costs. The Internet and the information and communication technologies (ICT) that are attached to these fixed and mobile links facilitate life, for those who know it and who know its ergonomics, but for others, this evolution is more the sign of a decline in the quality of service and contact with companies.

Try to read the online Press of major Parisian newspapers! Dailies and periodicals are trying to get into digital mood, but if there are many policies, few of them have yet managed to master the winning martingale, which at the same time reduces the manpower needed while successfully increasing the number of readers. The simple solution is to allow the reader to fend for himself by traveling to the journal entry site, through the FAQ cemetery (frequently asked questions, ie those that are not really yours). The Webmaster of the newspaper only passes there once a week and responds to the disappointed poor readers that it is up to them to update their cookies and JavaScript.

Empowering the Internet user lost in the nebula of Internet trees is the latest discovery of the Digital Masters. Do it yourself! And that Java and your Cookies be your only Stars capable of guiding you in the constellation of the Internet. Since you paid for your digital subscription online, no one will come to your rescue, either for online reading that is no longer operational on the sixth page, or to report the poor quality of your last purchase in the store. Moreover, the seller knows to demonstrate to whom is asking for that all its customers are satisfied to 99%! Does he talk about the purpose of the sale or the good quality of the product packaging? No one can testify to it because the sale and the object of the sale belong to the world of the immaterial!

Our old good PTT Administration has disappeared and with it, the principles of service quality have become diluted in the verbiage of cloud regulations. There is no longer a responsible person online and no one is listening to the requests of the customers. Thus, a part of democracy has faded since there is no recourse for the citizens in the world of Digital Service Providers.

A look at China gives an interesting insight. With seven hundred million Internet users, China, unlike Europe, has built an original and dynamic digital model. The country accounts for 40% of global e-commerce, according to Citi. “We do not buy anything without seeking advice, we can see the” noise “on the marks,” remarks Laure de Carayon. The change of opinion is massively observed. The Chinese press, like all information systems, depends on the market, the distribution of sales and advertising. A newspaper is linked to its readership and government and does not receive grants. As a matter of principle, the actions of the government are oriented towards the well-being of the Chinese people and the interests of the Party coincide with those of the people. Criticisms can be made and exchanges are useful. China is also a democracy, which in some form knows how to listen to its citizens. According to “The Economist”, Chinese leaders continue to listen regularly to the opinions of their citizens with the digital service or “hotline 12345”. An aggravated discomfort about a large part of public opinion could have serious consequences. Also, Chinese leaders remain connected to this digital complaints service, which serves as an indicator or a precursor of multi-level alerts. Having received the opinion of the citizens, the regime acts in their interests in stages.

But, of course, France is not China and for this reason, no doubt, France remains buried beneath the beautiful sentences of the theories of which it is customary. For the moment, in France, ICT seems to be the servant of the commercial powers.

Good fortnight and good readings on the Webzine!

Daniel BATTU

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